At Frankscott Platform Learn LLC, we maintain complete confidence in our technical curriculum, dedicated cloud sandbox clusters, and lead instructor mentorship. To give every individual student and corporate enterprise partner absolute peace of mind, we enforce a clear, prompt, and transparent refund policy.
1. The 14-Day 100% Risk-Free Money-Back Guarantee
Unconditional Satisfaction Assurance: If you enroll in any course track (including DB-101, DB-201, DB-301, DB-401, or Self-Paced Sandbox) and decide that the instructional depth, pace, or sandbox environment does not meet your technical goals, you are entitled to a 100% full refund of your tuition within 14 calendar days of the official cohort start date (or date of purchase for self-paced courses).
2. Simple Refund Submission Procedure
To request an unconditional refund, follow these straightforward steps:
- Transmit your refund request via email to [email protected] or telephone our Shiloh office at +1 (274) 247-3195.
- Provide your full legal name, the registration email address used during inscription, and the course identifier (e.g., DB-201).
- Your transmission must be timestamped on or before 11:59 PM CST on the 14th calendar day following your cohort commencement.
3. Processing & Disbursement Timeline
Once your request is received by our admissions desk, our accounting team verifies the registration timestamp and issues a 100% credit directly to your original payment method (corporate credit card, ACH, or debit card) within 3 to 5 business days. No administrative deduction fees, no processing penalties, and no mandatory retention interviews.
4. Cohort Transfers & Scheduling Conflicts
If an unforeseen professional or personal obligation prevents you from attending live cohort sessions, you may elect to transfer your enrollment to any future scheduled cohort within 12 months at zero additional charge, as an alternative to requesting a refund.
5. Corporate Group & Custom Team Contracts
For private corporate cohorts governed by custom Enterprise Service Agreements, cancellation terms and milestone adjustments are defined within the applicable procurement agreement. If no separate contract is executed, the standard 14-day policy applies.
6. Contact Admissions Office
Frankscott Platform Learn LLC • Admissions & Accounting Office
1103 Frank Scott Parkway East, Shiloh, Illinois, 62269, USA
Telephone: +1 (274) 247-3195 (Mon-Fri 8am-5pm CST)
Email: [email protected]